Certified Heater Factory

Frequently Asked Questions

• Q: What does ISO 9001 certification mean for me as a customer?

• A: It means you are buying from a company that follows a globally recognized standard for quality management. It translates to consistent products, on-time delivery, and reliable service.

• Q: Can you provide a copy of your ISO 9001 certificate?

• A: Yes, we would be happy to provide a copy of our current ISO 9001 certificate upon request.

• Q: How does ISO certification help with traceability?

• A: Our system requires us to track materials through every stage of production. If there's ever an issue, we can quickly identify all heaters made from the same batch of material.

• Q: Are you certified to any other standards (e.g., IATF 16949, ISO 13485)?

• A: Our core certification is ISO 9001. However, we have processes and experience that align with the requirements of industry-specific standards like IATF 16949 (Automotive) and ISO 13485 (Medical).

• Q: How does your ISO system handle corrective actions?

• A: We have a formal Corrective Action Process (CAPA). When a non-conformance is identified, we investigate the root cause, implement a corrective action, and verify its effectiveness to prevent recurrence.

• Q: Does ISO certification mean your products are better?

• A: It means our processes for making the products are better and more consistent, which leads to higher quality, more reliable products and services.

• Q: Can you provide inspection reports with your shipments?

• A: Yes, as part of our quality process, we can provide detailed inspection reports, including dimensional checks and electrical test data, with every shipment.

• Q: How often are you audited for your ISO certification?

• A: We undergo annual surveillance audits by an accredited certification body to ensure we continue to comply with the standard, and a full recertification audit every three years.